Refund policy

Northern Chef Refund Policy

At Northern Chef, we take pride in delivering high-quality frozen meals straight to your doorstep.

How to Check for Damage or Thawing

Upon delivery, please inspect your products:

• Seafood items should be hard to the touch and not stuck together. If more than three pieces are clumped together, let us know.
• Sauces and packaged goods should be sealed with no leaks or breakage.
• Frozen meals should be firm and show no signs of thawing.

 

How to Request a Refund or Replacement

To process your request, please provide the following:

• Your order number (starting with NC-)

Clear pictures of:

• The outer shipping box with the shipping label visible
• The inside of the box or bag, including the dry ice bags (these will be empty if the dry ice has fully evaporated)
• The packing slip
• The damaged or thawed product
• The Best By Date on the product packaging

 

How to Contact Us

If you experience an issue with your order, reach out to us at customersupport@northernchef.com.

Return Policy

Due to the perishable nature of our products, we do not accept returns.

Purchases from Third-Party Retailers

If you purchased Northern Chef products from a retailer like Costco, Whole Foods, or another marketplace, please contact the store directly for refund or exchange requests. Each retailer has its own return policy and will assist you accordingly. Northern Chef is unable to process refunds or exchanges for products purchased outside our website.

Order Modifications & Exchanges

Once a shipping label is created, we cannot modify your order—including cancellations, product changes, or address updates. Please review your confirmation email to verify details before checkout.

For shipping-related inquiries, check our FAQ page or contact customersupport@northernchef.com

Policy Updates

Northern Chef reserves the right to update this policy as needed. All claims must be made within 60 days of purchase